Microsoft Dynamics CRM 3.0

Why move to Microsoft CRM - article by Thomas Payne [click here] 

Works the way you do:
Microsoft CRM offers a user experience familiar and comfortable to anyone who uses Microsoft Office or Microsoft Outlook. The Outlook client and Web client interfaces provide a look and feel consistent with other Microsoft products, allowing work to be completed more easily. For more information, click here

Works the way your business does:
Microsoft CRM offers a rich marketing automation module for list management, campaign management, marketing resource management and closed-loop response management. It also includes a sophisticated service scheduling module, which automatically manages complex scheduling requests that today require specific people, skills and resources.

Works the way IT wants it to:
The new release extends the configurability, customizability and integration options for Microsoft CRM’s service-oriented architecture. New data objects can be easily added to the system and linked to other predefined objects, with all underlying data storage and Web services automatically generated by the system.

Microsoft CRM Customers	Small Businesses	Medium Sized Businesses	Enterprises
What type of Solution is it	Complete	Configurable	Customisable
Benefits	SBE Benefits	Benefits to Medium-Sized Businesses amd Enterprises
How it will be used	Use it straight out of the box with fast install and limited changes to its setup	Some degree of specific fit such as workflow, reporting may be needed	IT flexibility and platform fit. CRM may be one element in a larger system
Consultancy	0-1 days to help set up depending on technical ability. Wizards are available for installation and customisation speeding and simplifying time to deploy.  A complete suite of simple management and monitoring tools are provided to ensure full availability.	Usually customers will install Microsoft CRM and use it out of the box. They may require some initial training and help with installation. This would normally be a day to two days.  As the system is fully configurable, other business processes can evolve with the user requirements once Microsoft CRM is installed and in use. As the business expands the system can be changed simply to meet the needs. Consultancy may be required in certain situations where specific package solutions are required.	For large systems we would recommend that you speak to our consultancy and development in-house experts to discuss requirements, risks, reporting, timescales and costs, future plans, business processes. The proposed approach would take the form of analysis and design, customisation, implementation, data migration and training. We would work with you as a team to shape CRM to your requirements.